Shipping and Return Policy

Shipping and Return Policy

SHIPPING

We love our customers! The Twisted Thread charges NO SHIPPING COSTS so you can maximize the value of your purchase with us! Items are personally picked, packed, security banded and shipped to order with amazing attention to detail.

We ship 100% USPS Priority Mail, 1-3 business days anywhere in US and we will combine items in packages if possible:

  • FREE SHIPPING ON ALL ITEMS! We pass no freight on to our customers, our gift to you!
  • Flat $2.95 handling fee, any sized package. We lovingly pick the item right off the retail floor, pack it properly for you, and ship it from our store the next business day.
  • $15.00 Insurance and Receipt Confirmation is added for ship values over $500.00 (Flat handling fee is waived)


100% "Any Reason" RETURN POLICY

Our items are amazing, but if you are not happy yours may be returned postmarked within 3 days of its delivery to you:

  • Unused and in its originally sold condition
  • With its original Twisted Thread price tag and unaltered Tyvek security band still attached


Our Commitment to Quality & Security:

The Twisted Thread photographs all items in their boxes to prove the condition they were shipped to you. We also photograph and document items returned to us, including the successful inspection of the Tyvek security tag. Unfortunately, because of the nature of our business and our commitment to our consignors, we will decline any refund otherwise.


Thank you for shopping with The Twisted Thread!