Shipping and Return Policy

Shipping and Return Policy


We love our customers! The Twisted Thread charges NO SHIPPING COSTS so you can maximize the value of your purchase with us! Items are personally picked, packed, security banded and shipped to order with amazing attention to detail.

We ship 100% USPS Priority Mail, 1-3 business days anywhere in US and we will combine items in packages if possible:

  • FREE SHIPPING ON ALL ITEMS! We pass no freight on to our customers, our gift to you!
  • Flat $2.95 handling fee, any sized package. We lovingly pick the item right off the retail floor, pack it properly for you, and ship it from our store the next business day.
  • $15.00 Insurance and Receipt Confirmation is added for ship values over $500.00 (Flat handling fee is waived)

100% "Any Reason" RETURN POLICY

Our items are amazing, but if you are not happy it may be returned within 3 days of its delivery to you:

  • In its originally sold condition
  • With its original price tag and Tyvek security band still attached

Any returned items will be photographed upon receipt and documented.

Thank you for shopping with The Twisted Thread!